Here's a suggestion from someone who buys: set up an auto respond message thanking people for the messasge and updating them with your timeline. I usually don't worry about bulbs due in August unless they still haven't arrived in September. Don -----Original Message----- From: firstname.lastname@example.org To: email@example.com Sent: Thu, 17 Aug 2006 9:18 AM Subject: [pbs] An appeal This is an appeal to other mail-order nursery owners. Everyone else can skip it!! I am bombarded with e-mails asking when customers will receive their bulbs, even when I have already given as accurate an estimate as I can. If I say "August", in early August all the August people will be e-mailing me, often in very nasty terms. This is taking up a considerable chunk of my computer time each morning, and even if I respond, I still get more e-mails (it isn't here yet! Has it been sent?). Obviously, the more time I spend answering these e-mails, the less time I have to pack bulbs. The large nurseries must get inundated. Do others have this problem? Does anyone have a solution? I certainly don't want to be rude or ignore customers, but it is truly getting out of hand. Diana Telos Rare Bulbs _______________________________________________ pbs mailing list firstname.lastname@example.org http://www.pacificbulbsociety.org/list.php ________________________________________________________________________ Check out AOL.com today. Breaking news, video search, pictures, email and IM. All on demand. Always Free.