An appeal

Kelly Irvin
Thu, 17 Aug 2006 11:02:10 PDT
Dear Diane:

I have had this problem. I don't blame the customer, because I'm the 
same way. I don't usually look for every detail about delivery on 
products, because I assume it is in inventory. Many bulb customers are 
not experts on planting times, and, especially, unaware of the fact we 
have to wait to get our bulbs from other locations.

Anyway, this year I have attempted to make it so clear, that you would 
have to be asleep not to know. When the customer prints their invoice 
out on screen, and receives the invoice via e-mail, every single flower 
bulb description includes a phrase like, "Shipping by October/November". 
Now, I fully expect the group of bulbs related to that phrase to be 
completely shipped out by mid-October, so my customers won't likely 
begin to fidget until late October. My late shipping speculation 
probably looses some customers, but the ones I get will hopefully be 
pleasantly surprised.

Last fall I had to take a break because of the move, but just about 
every season previous to that, my suppliers would not deliver to me when 
expected (eh hem... promised), so, my expected delivery date to my 
customer, was almost always wrong... Lots of e-mail and telephone calls. 
Again, I don't blame them, but it is time consuming.

Anyway, just an idea. I can't prove it works until the end of the season.

Mr. Kelly M. Irvin
The Bulbmeister
10846 Hodge Ln
Gravette, AR 72736

USDA Cold Hardiness Zone 6b


Diana Chapman wrote:

> This is an appeal to other mail-order nursery owners.  Everyone else can
> skip it!!

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