Greetings, The options and methods for responding to emails from the PBS depends on your email program. In some, there isn't a straightforward way to reply to (just) the sender by a single click. For me, in Hotmail/Outlook, I need to copy&paste the sender's address into a new message - there is no way for me just to click the sender's address to compose a proper sender-only reply. I endeavor to make this extra (and somewhat unintuitive) effort every time I reply to PBS messages but it's easy to forget - and it doesn't mean anyone is being "too lazy" - just fallibly human. -|<ipp > Date: Wed, 2 Oct 2013 08:57:43 +1000 > From: email@example.com > To: firstname.lastname@example.org > Subject: Re: [pbs] You can reply directly to Dell regarding the BX > > Hi Nhu > > Dell is not the problem here, he is just responding to people who are too > lazy to click on Dells email address as requested in the BX heading in the > first place ? > > I make the effort to follow the rules requested..