An appeal

John Bryan
Thu, 17 Aug 2006 12:16:13 PDT
Dear Diana:

I understand your problem. I always give my clients a date when they can
expect their bulbs, i.e. will be shipped on or about the xx of
September, delivery on or about the xx September. If not received by xx
of September, please contact me at that time. This seems to work well.
Obviously I give a date ahead of date they should have them. Cheers John
E. Bryan

Diana Chapman wrote:
> This is an appeal to other mail-order nursery owners.  Everyone else can
> skip it!!
> I am bombarded with e-mails asking when customers will receive their bulbs,
> even when I have already given as accurate an estimate as I can.  If I say
> "August", in early August all the August people will be e-mailing me, often
> in very nasty terms.  This is taking up a considerable chunk of my computer
> time each morning, and even if I respond, I still get more e-mails (it isn't
> here yet!  Has it been sent?).  Obviously, the more time I spend answering
> these e-mails, the less time I have to pack bulbs.  The large nurseries must
> get inundated.
> Do others have this problem?  Does anyone have a solution?   I certainly
> don't want to be rude or ignore customers, but it is truly getting out of
> hand.
> Diana
> Telos Rare Bulbs
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