Rhodophiala Seed Offer to PBS Members

Nhu Nguyen xerantheum@gmail.com
Mon, 23 Jun 2008 13:16:05 PDT
Hi everyone,

I apologize for sending the private message to the list. I just want to
clarify the experience with Mainly Bulbous Gems, which I did not intend to
make public, at least yet, as a resolution is still trying to be reached
with the vendor.  Regrettably, our complaint has now been made irreversibly
public and with this in mind, I feel it's important to be clear regarding
the experience.

I misspoke when I said it took 3 months for the vendor respond. What really
happened was that there were a few exchanges of emails (and even one phone
conversation) during that time.  The frustrating things were that email
inquiries regarding the status of orders (that have still yet to arrive - we
just found out that it was sent back to Chile) would continuously go
unanswered for weeks at a time.  As a customer we were kept in the dark as
to what was going on.

Only when emails were sent expressing exasperation with the status of the
transaction and/or threat file a complaint with PayPal refund  did
communication finally come from the vendor and even then it was somewhat
cryptic.  To sum things up, communication has been very poor and that
coupled with waiting periods in excess of three months for bulbs and seeds
still not received, is enough to make a customer not want to order again.


On Mon, Jun 23, 2008 at 11:23 AM, Nhu Nguyen <xerantheum@gmail.com> wrote:

> Dear David,
> Thanks for your recommendations about the chileflora site. I briefly
> checked it out and it has a lot of great seeds which I am interested in.
> I would like to take up your offer on Rh. splendens, and Rh. phycelloides.
> My partner has recently had negative dealings with Mainly Bulbous
> Gems/Osmani Baullosa. Basically, communication was *horrible *and it took
> 3 months and several complaints before he responded. I'll get him to either
> post to the group or email you directly about his experience.
> Thanks again for the offer!
> Nhu Nguyen
> 527 Beloit Ave
> Kensington, CA 94708

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